Terms & Conditions

Terms and Conditions Overview

When you book a journey with Kabbee you agree to use the Kabbee website and mobile application(s) to book and then pay the full cost of your journey to Kabbee or our Exchange Partner (ExP).  Your use of the Kabbee mobile application(s), and/or website indicates that you agree to the Terms and Conditions below.

Kabbee Exchange Limited is not a licensed private hire operator. Kabbee Exchange Limited is acting as a Booking Agent.

• The quotes that are shown display the actual costs for the journey as booked. Any extras that occur during the journey will be added to the cost of the original journey quote.
• On completion of a journey, you authorise Kabbee Exchange Limited to bill you for the entire and actual cost of the completed journey.
• For all Prepaid Account/Credit Card journeys you agree to use the Kabbee mobile or web payment system. Kabbee Exchange Limited will bill you the amount agreed at booking plus any additional costs (including Vias, Waiting Time, Parking etc.), unless you cancel the booking in advance.  All monies, except the commission paid to Kabbee Exchange Limited by the ExP, will be paid directly to the ExP who completed the journey.
• For all cash bookings you agree to pay the amount agreed on booking your journey, plus any additional costs (including Vias, Waiting Time, Parking etc.), directly to the driver completing your journey, unless you cancel the booking in advance within the times shown below..
• Bookings must be cancelled within the following times in order to avoid the cancellation charge (see cancellation policy for charges for further terms and conditions):
  • 15 minutes before required time of arrival (RTA) for standard journeys (excluding Airport Pick Ups).
  • 60 minutes before RTA for journeys picking up from an Airport.
• If you book with a lead time that is less than the cancellation window but do not take the ride, Kabbee Exchange Limited reserves the right to charge you, and you agree to pay the cancellation charge (see cancellation policy below for charges).  All cancellation charges will be paid directly to the ExP that was allocated to your journey.
• The quality of the vehicles and drivers is the responsibility of the ExP who completes your journey.
• Kabbee reserves the right to replace the fleet selected by the customer for a booking with an alternative fleet if the original fleets cannot fulfil the booking. The price for the customer will remain the same in all cases.

Full Terms and Conditions

Definitions and interpretation

• "we", "us", "our" and "Company" refers to Kabbee Exchange Limited and Kabbee
• "you" or "your" refers to the customer using/booking a journey through our mobile applications or through the internet
• "Exchange Partner" or "ExP" refers to the licensed Private Hire Company that you select to carry out your journey
• "Driver" refers to the licensed private hire/hackney carriage driver that the ExP has selects to carry out your journey
• "Vehicle" refers the licensed vehicle used by the driver carrying out your journey
• "Software" refers to the Mobile and Web applications owned by Kabbee Exchange Limited and used by you to book your journeys
• "Extras" refer to any additional charges that may be applied to the original journey after allocation to the ExP. This can include the following: Waiting Time, Car Parking, Stops, Vias and journey deviations from original booking, etc.
• "ASAP" refers to As Soon As Possible
• "RTA" refers to ‘Requested Time of Arrival' for advanced booked journeys and ‘Recommend Time of Arrival' for ASAP bookings.

Limitations on Use of Software

All Exchange Software provided by the Company and used by you in order to make a  booking remains at all times the property of the Company and is considered Confidential Information. You warrant that no copyrighted details of either the Mobile or Web applications will be passed on to Third Parties at any time.

Warranties

You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method (e.g. corporate credit card, personal credit card, or other approved method) to pay for services and products purchased using our Software or Site by members of your household, including minors living with you, and if you have administrative roles with your employer for which you create bookings for colleagues, such colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.

Terms of Service

General

Our Software is to be used to get quotes and then make bookings and payments for Private Hire and Hackney Carriage journeys. Once the booking is confirmed you will then be subject to the terms and conditions of the individual ExP. Please contact the individual ExP for details. The telephone number and email for ExP can be found on the journey booking confirmation supplied by  Kabbee Exchange Limited   at the time of booking.

Payments

Once you have received a booking confirmation from  Kabbee Exchange Limited :

• For all Prepaid Account/Credit Cars journeys you agree to use the Kabbee Exchange Limited mobile or web payment system. Kabbee Exchange Limited will bill the amount agreed to at the time of the original booking plus any additional costs (Vias Waiting Time, Parking etc.), unless you cancel the booking in advance. All monies will be paid directly to the ExP that completed the journey.
• For all cash bookings you agree to pay the amount agreed to at the time of the original booking plus any additional costs (Vias Waiting Time, Parking etc.), directly to the driver completing your journey, unless you cancel the booking in advance.

In the unlikely event the ExP you selected is unable to complete the booked journey, Kabbee Exchange Limited will endeavour to find an alternative ExP to complete this journey. We will inform you of the change of ExP using the contact information you have provided us with. You will only be liable to pay the amount you were originally quoted plus any extras that may have occurred during the journey.

Promotional Vouchers

From time to time Kabbee may offer customers promotional vouchers which can be used as credit against the cost of journeys. These will typically be valid for a set time (e.g. two weeks)and specific limits will be communicated as part of voucher distribution where possible . For the avoidance of doubt, Kabbee reserves the right to end the validity of any promotional vouchers without prior notice, although such notice (period of validity and other terms) will always be given where possible. To use vouchers against journeys of greater value than the voucher a customer may be required to add additional funds to a Kabbee prepaid account to cover the difference.

Kabbee may offer promotional schemes including an "Invite a Friend" feature from time to time. By downloading the app and using any "Invite a Friend" feature you are granting Kabbee permission to notify the contacts you select solely for the purpose of providing them with your unique Kabbee referral code. Kabbee will credit your Kabbee account £5 (and for a limited period in 2012 £10) for every contact who signs up with your unique code and books a journey costing £10 or more with their Kabbee account or by using a debit/credit card. All vouchers earned by you as sponsor are valid for 12 weeks from issue. Any £5 or £10 vouchers cannot be redeemed on journeys less than £10. Vouchers cannot be converted to cash. As usual, if the total Kabbee credit available is less than the cost of the journey, then you will need to use a debit or credit card to top up your Kabbee account to cover the difference. Kabbee reserves the right to withdraw any "Invite a Friend" offer and/or cancel any earned vouchers at any time and without notice.

Charges for card payments

It costs nothing to book a journey when paying by cash or prepaid account. You will be charged a transaction fee (50p) when paying for a journey by credit/debit card to reflect bank charges (but nothing extra when topping up a prepaid account).

Extras

Extras are any additional charges that may occur once the journey has been booked.  These may include the following:

• Waiting time – Time incurred after the vehicle arrives, after the RTA
• Journey Waiting Time – Any additional time incurred during the journey as directed by you (e.g. driver kept waiting at additional pick-ups).
• Parking – Any car parking fees that may occur at the pick up or additional pick-ups.
• Extra Mileage – If destination of journey changes and extra miles occur.
• Vias – If any additional pick-ups/destinations/stops are added to the journey.

Any extras that have occurred on a cash booking will need to be paid directly to the driver. For extras on a journey which has been paid for with either a debit/credit card or pre-paid account the amount will be debited from the card or pre-paid account.

Should any extras be incurred on a journey an email confirmation and receipt will be sent to your registered email address giving details of all extras incurred on that journey.

Child Seats

Child seats booked via the platform will be booster seats for children of 3 and over. At least 3 hours' notice must be given for journeys where a child seat is required. The law states that children are allowed to travel in a private hire vehicle without a child seat. Any child seat that is used must be fitted by the parent/guardian of the child and not by the driver of the vehicle. Therefore the parent/guardian of the child is fully responsible for the safety of the child when using the child seat.

Cab Hunter ™

If the user takes advantage of the ‘Cab Hunter ™' functionality the final fare may differ from the original quoted price. The difference between the ORIGINAL fare and the QUICKER FARE will  never   be more than the value of the original fare and the extra value agreed when selecting values from the dropdown box in ‘Cab Hunter ™.' These fares will be billed in the normal way.

Kabbee Support

• If you are having trouble locating your driver, please call the ExP directly. Contact details for the individual ExP will be located on the journey details. Simply quote the Kabbee booking reference number for the individual journey or provide the journey time and your name.
• If you need to cancel a service, you can do this online, through your mobile device or by calling the ExP directly. Cancellations will be subject to any applicable cancellation fees  (see cancellation policy for charges).
• If you are having technical trouble with the Kabbee software, our technical support is available to assist you during its standard technical support hours by email at  enquiry@kabbee.com .

Price Displayed for Booking Comparisons

The quote displayed to you when you make your booking is the journey price excluding any extras. All quotes are based on the specific pricing systems of the individual ExPs. For all journeys where the pickup is an airport, the quoted price includes 60 minutes waiting time and car parking charges from the flight actual landing time. You agree to pay any additional parking and waiting time.  Given the fast-moving nature of the Cab industry, it is sometimes not possible to keep the quote active and available for more than 30 seconds and hence Kabbee Exchange Limited is not in a position to hold the quotes for any substantial period of time.

Cancellation Fees

Cancellations can be made either via our software or by calling the chosen fleet directly.

Cancellation charges will be applied as follows if the car is cancelled within the following times and if the car has already been allocated by the selected fleet (N.B. the customer will be notified immediately at this time):

• £5.00 – For all advanced booked journeys (excluding journeys where the pick-up is from an airport) where the booking is cancelled within 15 minutes of the required time of arrival. If an advanced booking is cancelled less than 15 minutes before pick up and a car has not yet been allocated, no cancellation charge will be made.
• £5.00 – For all ASAP bookings (excluding journeys where the pick-up is from an airport). Where an ASAP booking is made and a car has not yet been allocated, no cancellation charge will be made.
• £20.00 – For all advanced booked journeys where the pick-up is from an airport and the booking is cancelled less the 60 minutes before the required time of arrival.
• £20.00 – For all ASAP bookings where the pick-up is from an airport.

If you make any other arrangements for your journey without informing the selected fleet either via the software or directly over the phone, Kabbee Exchange Limited reserves the right to automatically charge you a cancellation fee.

Payment of Cancellation Fees

If a cash booking is cancelled leading to a cancellation fee the amount will be deducted from your pre-paid account (should you have one). If you do not have a pre-paid account the amount will be logged as a negative balance on your account and you will not be able to make any further bookings through Kabbee until the negative balance has been settled. 

If a booking is made using a credit or debit card and then cancelled, leading to a cancellation fee as defined above, Kabbee Exchange Limited will charge your credit card or your account the cancellation fee.

If a booking is made through a pre-paid account and then cancelled leading to a cancellation fee as defined above, Kabbee Exchange Limited will charge your pre-paid account with the original amount less your cancellation fee. If this fee creates a negative balance on your account you will not be able to make any further bookings through Kabbee until the negative balance has been settled

Refund Policy

In the event of any situations arising that lead to a request for a customer refund, Kabbee will address these issues and liaise with the relevant fleet in order to determine the customer's entitlement and then update the customers by email and or phone. Kabbee can be contacted at enquiry@kabbee.com for any refund related issues

Rating of Journeys

Any journey rating or comments that are deemed to be malicious or fictitious by Kabbee Exchange Limited may be deleted and the customer may have their account suspended.

Electronic Communications

All communications with Kabbee Exchange Limited will be done electronically whenever you use the mobile applications or send emails to us. You agree to receive communications from Kabbee via email or notification within our mobile applications.  All communications from Kabbee Exchange Limited will be regarding your journeys or promotions that relate to our service.

Username and password

You are responsible for any bookings made using your account.  KABBEE EXCHANGE LIMITED WILL NOT BE LIABLE FOR ANY COSTS INCURRED ON YOUR ACCOUNT.

Liability Disclaimer

Force Majeure

Where a Force Majeure Event gives rise to a failure or delay in Kabbee Exchange Limited or any individual ExP's performance, any obligations will be suspended for the duration of the Force Majeure Event.

Indemnification

You hereby agree and undertake fully and effectively to indemnify and keep indemnified Kabbee Exchange Limited from and against all damages, losses, claims, demands, expenses (including legal and professional expenses), costs and liabilities caused by the ExP undertaking your journey.

General

If any part of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the rest of the terms and conditions will continue in effect.  If any unlawful and/or unenforceable part of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the terms and conditions will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant part of the terms and conditions will be deemed to be deleted).

Nothing in the terms and conditions will constitute a partnership, agency relationship or contract of employment between the parties.

The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.

Copyright Notice

All contents of the Kabbee Site, mobile applications, and Software are copyrighted © 2011 Kabbee™, 2011 all rights reserved.

Trademark Notice

Kabbee's™ designs, logo, and the term and "Cab Hunter" are trademarks or registered trademarks in the U.K. and/or other countries of Kabbee™.

Patent Pending

All contents of the Kabbee Site, mobile applications, and other software elements have patents pending.

Contact Details

For Legal and Administrative Purposes (not for customer enquiries), Kabbee's address is 8 Crouch End Hill, London N8 8AA and Kabbee's phone number is +44(0) 20 83 42 74 32.

Kabbee's company number is 07381812.